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Contact Information

QUESTIONS ABOUT:

CONTACT:

Eligibility
Initial enrollment, adding dependents, qualifying change of status events, proof documentation, and eligibility rules

UNM Division of Human Resources
Phone: 505-277-MyHR(6947)
Web site:http://hr.unm.edu

Medical Plan
Plan coverage, benefit authorization, preauthorization, provider networks, billing, Explanations of Benefits, medical Appeals and grievance procedures

UNM Health
Customer Care: 505-925-2432
or Toll free 1-844-866-2224
Web site: http://unmhealth.org
Fax: 505-272-6505
Email: UNMHealthCustomerCare@unmmg.org

Prescription Drugs and Pharmacy Benefit

Express Scripts
Customer Service: 1-800-232-6549
Web site: www.express-scripts.com

UNM Health Network

Accessing services and care in the UNM Health Network

 

 

 

ABQ Health Partners

Customer Care: 505-925-2432
or Toll free 1-844-866-2224
Email: UNMHealthCustomerCare@unmmg.org
Web site: http://unmmg.org/FindaDocUNMHealth

 

Customer Service: 505-262-7600
or Toll free 1-888-354-4968

Nurse Advice
Telephone advice from a nurse 24 hours a day, 365 days a year.

TriageLogic
1-877-925-6877

COBRA Administrator
Continuation of coverage after participant and/or a dependent are no longer eligible for coverage

Chard-Snyder
Customer Service: 1-888-993-4646
Web Site: www.chard-snyder.com